TERMS AND CONDITIONS
Effective Date: February 22, 2026
Last Updated: February 22, 2026
1. Introduction
Welcome to PetsZella. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our site.
2. Business Information
PetsZella is a pet treat brand based in
Summerville, Pennsylvania, United States
We produce small-batch, handcrafted treats for dogs made with natural ingredients.
3. Product Information
All PetsZella treats are made in small batches using natural ingredients. Because our products are handmade:
- Shape, color, and size may vary
- Ingredient batches may vary slightly
- Packaging may differ slightly from photos
These variations do not affect quality or safety.
4. Pet Health Disclaimer
PetsZella products are treats and are not intended to diagnose, treat, cure, or prevent any disease.
Always consult your veterinarian before introducing new treats if your dog:
- has allergies
- has medical conditions
- is on medication
Individual results may vary depending on your dog’s health, sensitivities, and diet.
5. Orders and Payment
All orders must be paid in full before shipping or delivery.
We reserve the right to:
- refuse or cancel orders
- limit quantities
- cancel suspicious or fraudulent transactions
If an order is canceled after payment, a full refund will be issued.
6. Shipping Policy
We currently ship within Pennsylvania, United States.
Shipping costs are calculated automatically at checkout based on:
- delivery ZIP code
- weight of order
- packaging size
Delivery times are estimates only and are not guaranteed.
PetsZella is not responsible for delays caused by:
- carriers
- weather
- incorrect addresses
- unforeseen shipping issues
Once a carrier marks an order as delivered, PetsZella is not responsible for lost, stolen, or missing packages.
7. Returns and Refunds
Due to the perishable nature of our products, all sales are final.
We do not accept returns for safety and hygiene reasons.
However, if your order arrives:
- damaged
- incorrect
- defective
You must contact us within 48 hours of delivery with photos. Approved cases may receive:
- replacement
- store credit
- refund (at our discretion)
8. Local Delivery
Local delivery may be available for selected areas. If offered, it will appear as a shipping option at checkout.
Availability depends on location and delivery radius.
9. Intellectual Property
All website content, including:
- logos
- images
- product names
- text
- branding
is the property of PetsZella and may not be copied, reproduced, or used without written permission.
10. User Conduct
You agree not to:
- misuse the website
- attempt to hack or disrupt services
- submit false information
- place fraudulent orders
Violation may result in blocked access and legal action.
11. Limitation of Liability
To the maximum extent permitted by law, PetsZella shall not be liable for:
- indirect damages
- incidental damages
- consequential damages
arising from the use of our products or website.
12. Disclaimer of Warranties
Our products and website are provided “as is” without warranties of any kind, either express or implied.
Some states do not allow limitations on implied warranties, so certain exclusions may not apply to you.
13. Pricing Errors
We reserve the right to correct pricing errors at any time, including after an order is submitted. If an error affects your order, you will be notified and given the option to confirm or cancel.
14. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes means you accept the updated Terms.
15. Contact Information
If you have questions about these Terms, contact us at:
📧 hello@petszella.com
🌐 https://shop.petszella.com
16. Governing Law
These Terms are governed by the laws of the State of Pennsylvania, United States, without regard to conflict of law principles.