Refund & Returns Policy

Effective Date: February 22, 2026

Because PetsZella products are handmade and perishable, all sales are final.

We do not accept returns for safety and hygiene reasons.

However, if your order arrives damaged, incorrect, or defective, you must contact us within 48 hours of delivery with clear photos of the product and packaging.

If approved, we may offer at our discretion:

replacement
store credit
refund

We do not issue refunds for:

incorrect addresses entered by customer
delivery delays caused by carriers
packages marked as delivered

Contact:
hello@petszella.com